SAMSUNG’S REPLACEMENT PHONES ARE ALSO EXPLODING IN A DEBACLE THAT WILL HAUNT THE COMPANY FOR YEARS
Samsung’s exploding smartphone nightmare is getting worse and worse.
The South Korean electronics company has reportedly suspended production of its flagship Galaxy Note 7 smartphone following reports that multiple devices intended to replace defective phones have also malfunctioned – smoking, catching fire, or burning people.
(The company says it is “adjusting the production schedule to ensure quality and safety matters.”)
A global recall for any company is a disaster. The same problem cropping up in replacement products is a screw-up of colossal proportions.
Samsung’s exploding phone fiasco is all the more agonising for the company because the Note 7 had so much potential.
It was launched on August 19 to extremely positive reviews. Critics raved about the large-screened, premium device. After years of wobbly sales and falling profits, it looked like the company was finally onto a winner.
And even better: Expectations for the iPhone 7, the then-upcoming new phone from Samsung arch rival Apple, were tepid. Only modest improvements – better camera, faster speeds, the controversial removal of the headphone jack – were expected, giving the Note 7 a real shot at being the smartphone of 2016.Then they started exploding.
Dozens of customers’ devices malfunctioned, reportedly injuring children, destroying cars, and gutting hotel rooms.
Ultimately, Samsung initiated a global recall, a move that could cost the company billions of dollars, and began issuing customers with “safe” replacement devices.Then they started exploding too.
Last week, news broke that a replacement Samsung Galaxy Note 7 started smoking uncontrollably on a US Southwest Airlines flight before take-off, burning through the carpet – an incident that could have been fatal had it taken place mid-flight.
Since then, The Verge has counted at least five reports (all from the US) of replacement Note 7’s malfunctioning. One melted while being held by a 13-year-old girl; another set fire on a nightstand – hospitalising the owner due to smoke inhalation.
SOURCE: goo.gl/G9RaBb
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